ph39 Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings set out below, unless the context otherwise requires:

2.1 By accessing, registering, or using any part of the ph39 platform, you unconditionally accept and agree to be bound by these Terms & Conditions, as well as any additional rules, policies, or guidelines published on ph39 including but not limited to the Privacy Policy, Responsible Gaming Policy, and individual game rules.

2.2 These Terms apply to all interactions with ph39, including browsing, account registration, deposits, gameplay, withdrawals, customer support communications, and participation in promotions.

2.3 ph39 reserves the right to update, amend, or replace these Terms at any time. Material changes will be communicated to registered Players via email or on-platform notification. Continued use of the ph39 platform following the posting of changes constitutes your acceptance of the revised Terms.

2.4 If you are accessing ph39 on behalf of a legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" shall refer to both the individual and that entity.

3.1 To be eligible to register and use the ph39 platform, you must satisfy all of the following conditions:

• You are at least 21 years of age;
• You are a resident of or are currently located in a jurisdiction where online gaming is not prohibited by applicable law;
• You have the legal capacity to enter into a binding agreement under Philippine law;
• You are not currently subject to a self-exclusion order placed through ph39 or any PAGCOR-administered exclusion program;
• You are acting on your own behalf and not as an agent or representative of any third party;
• You are not a current employee, contractor, director, or officer of ph39 or any of its affiliated service providers.

3.2 ph39 reserves the right to request proof of any of the above eligibility requirements at any time. Failure to provide satisfactory documentation may result in suspension or closure of your Account and forfeiture of any funds held therein, subject to applicable law.

3.3 ph39 does not knowingly permit access to underage individuals. If we have reason to believe that a Player is under the age of 21, the Account will be suspended immediately pending KYC verification. If underage access is confirmed, the Account will be permanently closed.

4.1 One Account Per Player. Each eligible individual may hold only one registered Account on ph39. Opening, operating, or attempting to operate more than one Account — whether using the same or different personal details — constitutes a material breach of these Terms and will result in the suspension of all associated Accounts and forfeiture of balances, including winnings derived from Bonus Funds.

4.2 Accuracy of Information. You are required to provide accurate, complete, and current information during registration, including your legal full name as it appears on your government-issued Philippine identification document, a valid email address, and a Philippine mobile number registered in your name. Providing false or misleading registration information is a violation of these Terms.

4.3 KYC Verification. ph39 is required by its regulatory obligations to verify the identity and age of all Players prior to processing withdrawals. You must submit satisfactory KYC documentation when requested. Accepted documents include: Philippine System Identification Card (PhilSys), Unified Multi-Purpose ID (UMID), driver's license issued by the Land Transportation Office (LTO), valid Philippine passport, and other government-issued photo IDs as specified by ph39 from time to time.

4.4 One Account Per Household. In certain circumstances, ph39 may treat multiple accounts operated from the same household, IP address, or shared payment method as a single account and may apply restrictions accordingly, particularly with respect to bonus eligibility.

4.5 ph39 reserves the right to decline any registration application without providing a reason and without obligation to do so.

5.1 You are solely responsible for maintaining the confidentiality of your ph39 login credentials, including your password and any two-factor authentication codes. You must not share your credentials with any other person.

5.2 You agree to notify ph39 immediately upon becoming aware of any unauthorized access to your Account or any breach of your account security. ph39 is not liable for any loss or damage arising from your failure to maintain the security of your credentials.

5.3 ph39 employees and representatives will never ask you for your full password. If you receive a communication purporting to be from ph39 that requests your password, you should report it to ph39 support immediately as a suspected phishing attempt.

5.4 ph39 strongly recommends that all Players enable two-factor authentication (2FA) on their Accounts as an additional security measure. Instructions for enabling 2FA are available in your ph39 account settings.

6.1 Accepted Payment Methods. ph39 currently accepts deposits and processes withdrawals via the following payment channels available in the Philippines: GCash, PayMaya (Maya), Bank of the Philippine Islands (BPI), Banco de Oro (BDO), Metrobank, and 7-Eleven (via Cliqq). Available methods are subject to change; the current list is published on the ph39 payments page.

6.2 Currency. All transactions on ph39 are denominated in Philippine Peso (₱ / PHP). ph39 does not accept or process transactions in foreign currencies.

6.3 Deposits. Minimum deposit amounts are as published on the ph39 deposits page. Deposits are generally credited to your Account immediately upon confirmation from the payment provider. ph39 is not responsible for delays caused by third-party payment processors.

6.4 Withdrawals. Withdrawal requests are subject to the following conditions:

• Your Account must have completed KYC verification;
• The withdrawal amount must not exceed your available real-money balance (bonus funds subject to incomplete wagering requirements are not withdrawable);
• Withdrawal requests are processed within the timeframes published on the ph39 withdrawal page, which vary by payment method;
• ph39 reserves the right to conduct additional verification checks before processing any withdrawal, particularly for large amounts or where fraud is suspected.

6.5 Anti-Money Laundering. In compliance with Philippine anti-money laundering laws (Republic Act No. 9160, as amended), ph39 may request documentation relating to the source of funds deposited into your Account. Failure to provide such documentation may result in the withholding of withdrawal requests pending review.

7.1 ph39 may offer bonuses, free bets, free spins, cashback offers, and other promotional incentives to Players from time to time. All such offers are subject to specific terms, including wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal amounts, which will be stated in the individual promotion's terms.

7.2 Wagering Requirements. Unless otherwise stated, bonus funds credited to your Account must be wagered a specified number of times before they — or any winnings generated from them — may be withdrawn. The applicable wagering multiplier is stated in each promotion's terms.

7.3 Bonus Abuse. ph39 reserves the right to withhold, withdraw, or reverse any bonus or promotional credits — and to void any winnings derived therefrom — in cases where ph39 has reasonable cause to believe that a Player has engaged in bonus abuse, including but not limited to: low-risk wagering strategies designed to satisfy wagering requirements without genuine play risk; opening multiple accounts to claim the same offer; or misrepresenting eligibility.

7.4 Bonuses are non-transferable and hold no cash value outside of the ph39 platform.

7.5 ph39 reserves the right to modify, suspend, or terminate any promotion at any time, with or without prior notice, where ph39 determines such action is reasonably necessary.

8.1 Each game offered on ph39 is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the applicable rules before placing bets.

8.2 Technical Malfunctions. In the event of a technical malfunction, connectivity failure, or software error that affects the outcome of a game round, ph39 reserves the right to void the affected bet and return the wager to the Player's Account. ph39's decision in such matters is final.

8.3 Game Outcomes. All game outcomes on ph39 are determined by certified Random Number Generators (RNG) for software-based games, and by physical game mechanics (cards, dice, wheels) for live dealer games streamed from certified studios. ph39 does not manipulate game outcomes.

8.4 Disputes. In the event of a dispute regarding a game outcome, the Player must raise the dispute within seven (7) days of the relevant game round. ph39's transaction records and game logs shall be the definitive reference for dispute resolution.

9.1 The following activities are strictly prohibited on ph39 and may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to law enforcement authorities where applicable:

• Registering more than one Account or assisting another individual in doing so;
• Providing false, inaccurate, or misleading personal information during registration or KYC;
• Using the ph39 platform if you are under 21 years of age;
• Using automated software, bots, artificial intelligence systems, or any mechanical or electronic means to interact with the ph39 platform in a manner not expressly authorized;
• Colluding with other Players to gain an unfair advantage in any game;
• Exploiting software bugs, vulnerabilities, or errors for financial gain;
• Engaging in any form of money laundering, terrorist financing, or using ph39 for any activity prohibited under Philippine law;
• Chargebacks — initiating payment reversals with your bank or payment provider for legitimate transactions on ph39;
• Harassing, threatening, or abusing ph39 staff or other Players.

10.1 All content available on the ph39 platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the compilation thereof, is the property of ph39 or its content suppliers and is protected by Philippine intellectual property laws and applicable international treaties.

10.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use ph39 for personal, non-commercial purposes in accordance with these Terms. This licence does not include any right to reproduce, distribute, modify, create derivative works of, or commercially exploit any content from ph39 without prior written consent.

10.3 The ph39 name, logo, and all related marks are trademarks of ph39. Unauthorized use of any ph39 trademark is strictly prohibited.

11.1 ph39 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by law, ph39 disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 ph39 shall not be liable for any loss or damage — including but not limited to loss of profits, loss of data, or indirect, incidental, consequential, or punitive damages — arising from your use of or inability to use the ph39 platform, even if ph39 has been advised of the possibility of such damages.

11.3 ph39 is not responsible for losses resulting from connectivity failures, device malfunctions, or interruptions to third-party payment services outside ph39's reasonable control.

11.4 ph39's aggregate liability to you for all claims arising under these Terms shall not exceed the total amount deposited by you into your ph39 Account during the twelve (12) months immediately preceding the event giving rise to the claim.

12.1 ph39 is committed to promoting safe and responsible gaming. ph39 provides registered Players with tools to manage their gambling activity, including deposit limits, loss limits, session time reminders, and self-exclusion.

12.2 Self-Exclusion. Players who wish to exclude themselves from ph39 may do so by contacting ph39 customer support via live chat or email. Self-exclusion requests are processed promptly. During a self-exclusion period, your Account will be suspended and ph39 will take reasonable steps to prevent you from circumventing the exclusion.

12.3 ph39 encourages any Player who believes their gambling is becoming problematic to make use of the responsible gaming tools available in their Account settings and to seek professional support. If you need help, contact the Department of Health (DOH) mental health support line at 1553.

12.4 ph39 cooperates with PAGCOR's responsible gaming framework and complies with applicable requirements under the PAGCOR Charter and related issuances.

12.5 Further information on ph39's responsible gaming tools and resources is available at the ph39 Responsible Gaming page.

13.1 ph39 reserves the right to suspend, restrict, or permanently close any Player Account at its sole discretion, including but not limited to circumstances where:

• A breach of these Terms has occurred or is suspected;
• ph39 is required to do so by law, court order, or regulatory directive;
• Fraudulent activity, collusion, or money laundering is suspected;
• KYC documentation provided is found to be fraudulent or unsatisfactory;
• ph39 determines that continued access poses a risk to other Players or the integrity of the platform.

13.2 Upon Account closure, ph39 will return any undisputed real-money balance (excluding bonus funds not yet meeting wagering requirements) to the Player's verified payment method, subject to ph39's completion of any pending compliance reviews.

13.3 You may close your ph39 Account at any time by contacting customer support. Account closure requests are processed within five (5) business days.

14.1 ph39 reserves the right to amend these Terms & Conditions at any time. Where changes are material, ph39 will provide notice to registered Players by email, push notification, or by displaying a prominent notice on the ph39 platform at least fourteen (14) days before the amended Terms take effect — except where shorter notice is required due to legal or regulatory obligations.

14.2 The date of the most recent revision is indicated in the header of this document. Your continued use of ph39 following the effective date of any revised Terms constitutes your agreement to be bound by the revised Terms.

14.3 If you do not agree to any amendment to these Terms, you must cease using ph39 and close your Account in accordance with Section 13.3.

15.1 These Terms & Conditions and all disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

15.2 Any dispute between you and ph39 that cannot be resolved through good-faith negotiation within thirty (30) days of written notice from either party shall be submitted to the exclusive jurisdiction of the appropriate courts of the Republic of the Philippines.

15.3 Notwithstanding the foregoing, ph39 reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of its intellectual property rights or breach of its confidentiality obligations.

15.4 Players who have concerns about ph39's gaming practices may also submit a complaint to PAGCOR through PAGCOR's official complaint mechanisms.

16.1 If you have any questions, concerns, or complaints regarding these Terms & Conditions or the ph39 platform, please contact ph39 through the following channels:

16.2 For matters relating to responsible gaming, account self-exclusion, or player protection, you may also contact ph39 via the Responsible Gaming page or the FAQ.

16.3 For privacy-related inquiries, please refer to the ph39 Privacy Policy.